Hi! I’m JD, an empathetic and curious UX Researcher with 4+ years of experience turning complexity into clarity and shaping meaningful digital experiences.
With a Master’s in Human Factors and a passion for technology, I help teams bridge the gap between users and design, translating insights into clear, actionable product strategy.
Skilled in mixed-methods research, cross-functional collaboration, and aligning product decisions with both user needs and business goals.
RECENT WORK
Continuous Research Driving A High-Stakes Product Launch
A 6-month effort working closely with cross-functional stakeholders on the company’s highest priority initiative. Ran a UXR study nearly every week to inform design as well as product decisions.
Impact - Quadrupled multi-channel adoption
Systematic Research Across The Product’s Most Critical Surface
Ran several research studies, including discovery, concept tests, usability, surveys, A/B tests, etc., to gather feedback and improve various aspects of the most used surface in Constant Contact
Impact - Support tickets down 56% year-over-year
Democraticizing And Scaling Research Across Product & Design
Leading a democratization initiative to get stakeholders up to speed with running their own research studies using AI. Used Claude and Cursor to fully self-build an AI research assistant.
Impact - Initial positive feedback + still measuring